Freewin Dias

Experience

2026 – Present · Vancouver, BC

•Collaborated with team members during high-volume periods to maintain service speed, reducing customer wait times by up to 30%.
•Executed store opening and closing procedures, including cash handling and safety checks, ensuring 100% compliance with company standards.
•Maintained a clean, organized workspace that met Starbucks operational and health standards, improving shift efficiency and morale.
•Prepared and served beverages and food items following precise recipes and presentation guidelines, achieving a 98% consistency rating in quality audits.
•Anticipated customer needs by observing store flow and preferences, enhancing order accuracy and driving repeat visits.

2019 – 2022 · Mumbai, IN

•Provided in-person, phone, and remote technical support to over 200 teachers and students, resolving 95% of issues within the first contact to minimize classroom disruptions.
•Installed, configured, and maintained computers, tablets, printers, and projectors across 40+ classrooms, improving system uptime and user productivity.
•Deployed and updated educational and administrative software across Windows platforms, enhancing compatibility and performance for staff and students.
•Diagnosed and resolved wired and wireless network connectivity issues, boosting network reliability and reducing downtime by 30%.
•Maintained detailed inventory of all hardware, software, and licenses using asset management systems, enabling better resource planning and audits.
•Assisted in enforcing IT security protocols, implementing malware protection tools, reducing security threats by 20%.

Education

Jan 2026 - Sept 2027

Fairleigh Dickinson University — Vancouver, BC

July 2020 - June 2024

St. John College of Engineering & Management - Mumbai, IN

Certificates & Publications

October 2025

Research Paper - Published in IEEE

August 2024

Coursera - University of Colorado